Operations Support Lead

Job Description

[Reference JD/OSL/18032025]

About Sandys

The main ambition of Sandys is to provide high-quality essential services, particularly to the most vulnerable and at-risk members of our community, but which meet the needs and circumstances of everyone across all generations - from babies to senior citizens - and from all cultures and ethnic backgrounds.
We also wish to provide a friendly and safe environment for all ages and backgrounds to meet each other, share and learn from their interests and experiences, expand their horizons, and in turn help in their own way to improve areas like education, wellbeing and loneliness with their community.

Role Overview

The Operations Support Lead at Sandys/Castleview community centre is a new role designed to provide essential support to the Centre Manager in the daily operations, program delivery, and administrative functions of the facility. This role helps ensure that the community centre operates efficiently while meeting the diverse needs of community members.

Key Responsibilities

• Support the Centre Manager in overseeing daily operations and serve as acting manager when needed
• Coordinate facility scheduling, room bookings, and program calendars
• Assist in the supervision and training of staff members and volunteers
• Help manage program budgets and track financial transactions
• Implement and evaluate community programs and activities
• Build positive relationships with community members, partners, and stakeholders
• Ensure adherence to health, safety, and accessibility standards
• Support fundraising initiatives (grant applications) and community outreach efforts
• Address visitor inquiries and resolve conflicts or complaints
• Monitor facility maintenance and coordinate with maintenance staff

Qualifications

• 2+ years of experience in community services, recreation, or facility operations
• Previous supervisory experience preferred
• Strong organisational and time management skills
• Excellent interpersonal and communication abilities
• Basic financial management and budgeting experience
• Proficient with office software and scheduling systems
• Understanding of community development principles

Skills and Attributes

• Flexible and adaptable to changing priorities
• Committed to community service and engagement
• Detail-oriented with strong problem-solving abilities
• Cultural awareness and dedication to inclusivity
• Ability to work both independently and as part of a team

Hours and Benefits

• Part-time (temporary fixed term contract – 6 months) position (16 hours per week)
• Flexible schedule including some evenings and weekends with appropriate notice.
• Competitive salary commensurate with experience
• Opportunities for professional growth and development

Salary

16 hours per week at £14.76 per hour

Notes

• Background checks under the PVG scheme will be part of the assessment of your suitability when applying for a job opportunity.
• Please contact the Centre Manager if you have any enquiry regarding this post.

Closing Date
Please apply bysubmitting a CV and short statement describing your experience to via the Application link by 3pm Friday 13th June 2025.

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I agree to Sandy’s Community Centre storing my CV, email, and personal statement for the purposes of this job application. I agree to the data being kept securely for a six month period after the role is filled. I understand I can request access to or deletion of my data at any time by contacting the Centre Manager via sandyscommunitycentre@gmail.com.

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